Common choice
Mailchimp
Bring across the completed email design your clinic already likes, then add MyHealthFollowup clinic fields.
Designed email automation for Cliniko
Turn Cliniko appointments into branded patient emails.
Design emails in Mailchimp, Beefree, or your preferred builder, upload the finished template, add Cliniko appointment details, and send polished patient emails without setting up Zapier.
Start with 30 days free. After that, plans start at $8 AUD per month for one active practitioner.
Upload
Upload a finished design or choose a clinic starter.
Choose
Choose when it sends and which appointments it applies to.
Send
Send polished emails before and after each visit.
Emails look and sound like your clinic
Upload ready-made designs or choose a starter template
Send reminders, follow-ups, recalls, and rebooking prompts
No Zapier setup to look after
Cliniko connected app
Listed in Cliniko's connected apps directory.
Used by Australian clinics
Actively used by clinics across Australia.
30-day trial
Try it before choosing a monthly plan.
Bring your existing design
Use an email design your clinic already likes.
MyHealthFollowup is not a drag-and-drop email designer. Build the email in the tool you prefer, import the finished template, then add clinic fields and send a real test before it goes live.
Free design tool
Beefree
Need a design first? Create an email in Beefree, export the template, then upload it into MyHealthFollowup.
Custom HTML
Campaign Monitor
Reuse email designs your clinic already sends when you want the same brand style.
HTML editor
Brevo
Use Brevo's custom HTML export, preview it with Cliniko details, then send yourself a test.
Before and after
Keep the Cliniko timing. Upgrade the patient experience.
Appointment times still come from Cliniko. MyHealthFollowup lets the patient email feel branded, useful, and written in your clinic's tone.
Cliniko default
Standard appointment email
Dear Alex,
Thanks for booking your appointment with Riverbend Health Clinic. Here are all the details you need:
When
Thu, 14 May 2026 at 11:30AM AEST
Service
Initial appointment
Practitioner
Dr Taylor Morgan
Location
Level 2, 45 James Street, New Farm
Please let us know if you have any questions.
We look forward to seeing you then!
Riverbend Health Clinic
MyHealthFollowup formatted
Beauty clinic campaign
Your Skin Clinic
Radiance, restored beautifully.
A personalised beauty experience designed to refresh your skin, soften signs of stress, and leave you feeling quietly confident.
Book Your AppointmentThis month's signature treatment
A glow-focused facial with deep hydration, gentle resurfacing, and calming massage.
Skin consultations and facial treatments
Brows, lashes and finishing touches
Pre-event glow rituals
MyHealthFollowup formatted
Physio clinic campaign
YOUR PHYSIO
Book online
Rehab - Strength - Performance
Get back to moving like yourself.
Hands-on physio, clear diagnosis, and a practical recovery plan built around your goals.
Start Your RecoveryPain reliefMobilityStrengthConfidence
Clear next steps, not vague advice.
Leave with a better understanding of what's happening, what to avoid, and what to work on.
01
Assess
02
Treat
03
Build
Email timing
Send emails when bookings appear, or time them around each visit.
Use Cliniko appointment types and practitioners to decide which email should be used. Send shortly after a new booking appears, or choose timing down to the minute before or after an appointment.
New bookings
When a new booking appears
Send a welcome, confirmation, or next-step email shortly after a matching appointment is created in Cliniko.
Before visits
Before the appointment
Set preparation notes, reminders, forms, or appointment information to send 1 minute, 2 hours, 3 days, or whatever timing fits before the visit.
After visits
After the appointment
Set care instructions, next steps, review requests, or rebooking prompts to send 1 minute, 2 hours, 3 days, or whatever timing fits after the visit.
Later check-ins
Longer-term recall
Send 3-month, 6-month, or clinic check-ins without keeping manual lists.
Customer story
Review requests became part of the appointment journey.
Free the Qi Acupuncture uses MyHealthFollowup to send branded, post-appointment review request emails from Cliniko appointment records. After adding those templated review requests, the clinic saw a clear lift in new Google reviews.
Visit Free the QiFree the Qi Acupuncture
A simple post-visit email helped patients remember to leave a review.
The clinic kept appointments in Cliniko, used a finished branded template, and let MyHealthFollowup prepare review-request emails after the right visits.
Email type
Post-appointment review requests
Clinic type
Japanese acupuncture clinic
Result
A clear lift in new Google reviews
Clinic control panel
Set everything up without writing code.
Connect Cliniko, import finished email-builder templates, choose which appointment types each email applies to, and see what is scheduled, sent, skipped, or failed from one dashboard.
Upload email designs
Create the email in your design tool, upload it, preview it, and send yourself a test.
Appointment email rules
Choose when emails send, which appointment types they apply to, and which practitioners they include.
Message tracking
See scheduled, sent, skipped, failed, cancelled, and retried messages from one dashboard.
Simple billing
Start with a 30-day free trial, then choose a simple monthly plan based on active Cliniko practitioners.
Pricing
Pricing starts at $8 for solo practitioners.
Plans are based on active Cliniko practitioners. Every plan includes unlimited templates and appointment email rules for normal clinic use. Start the trial, connect Cliniko, and decide after the first month.
Solo
1 active practitioner
$8AUD/month
A simple starter plan for sole practitioners and small clinics trying their first branded emails.
Clinic
Up to 5 active practitioners
$29AUD/month
The best fit for small clinics that want templates, reminders, follow-ups, and recall emails in one place.
Growing
Up to 12 active practitioners
$59AUD/month
For multi-room teams with more appointment types, practitioners, reminders, and follow-ups to keep organised.
Team
Up to 25 active practitioners
$99AUD/month
For larger clinics that need the same email setup across a bigger team.
30-day free trial on every plan
26 or more active practitioners can use a custom clinic plan. Every plan includes unlimited templates, unlimited appointment email rules, a Cliniko connection, message history, and test sends.
How it works
Simple clinic setup, with careful data handling underneath.
ClinikoConnect once, then choose which appointment details can be used in emails
TemplatesUpload your email design, add clinic fields, preview the result, and send test emails before going live
SchedulingChoose when emails send, review upcoming emails, cancel messages, or retry failures
SecurityKeep Cliniko keys protected, store only what is needed, and avoid putting finished patient emails in the browser
Patient-aware by default
Designed for the privacy expectations clinics already work under.
MyHealthFollowup keeps Cliniko as the place for patient and appointment records. It only uses the details needed to prepare and send clinic emails, keeps keys protected, and keeps the dashboard focused on what staff need to know.
Read security approachChecks the patient's Cliniko email preferences before sending
Looks up patient details close to send time instead of storing finished emails months ahead
Keeps your Cliniko connection key protected
Built with clinic privacy expectations in mind
Start with the appointments already in Cliniko.