Service
MyHealthFollowup provides template import, preview, test-send, automation-rule, scheduling, and delivery visibility tools for Cliniko-connected clinic email workflows.
Terms and conditions
Last updated 12 May 2026Terms for clinic-controlled email automation.
These terms apply when a clinic or clinic user uses MyHealthFollowup to import email templates, connect Cliniko, and send appointment-related automations. Clinics remain responsible for their template content, sender details, patient communication permissions, and automation rules.
Clinic Responsibility
The clinic controls the template content, automation rules, recipient eligibility, clinical appropriateness, and sender details. MyHealthFollowup is not a clinical decision-making system.
Third-Party Services
The product depends on third-party services such as Cliniko, Clerk, Stripe, AWS, and email delivery infrastructure. Their availability, policies, and data handling can affect the service.
No Urgent Care Channel
MyHealthFollowup is not for emergency, urgent, or time-critical clinical communication. Clinics should keep their usual direct patient-care channels available.
Subscriptions And Trial
The current offer is a 30-day free trial followed by a monthly subscription based on active Cliniko practitioner bands, starting at $8 AUD per month for one active practitioner, unless a different written agreement applies. Payment processing is handled by Stripe.
Billing Changes And Cancellation
A clinic owner or authorised admin can use the billing portal, or contact support, to update billing details or cancel. Failed, overdue, cancelled, or incomplete payment states may limit scheduling and sending while preserving clinic setup data where practical.
Prices And Taxes
Published prices are in Australian dollars unless stated otherwise. Taxes may apply where required. Stripe and card issuers may also apply their own payment terms outside MyHealthFollowup.
Plan Fit
The plan can be selected from the clinic's active Cliniko practitioner count. If the count changes materially, the clinic may need to move to the matching plan or a custom written agreement.
Clinic Responsibilities
Email automation is powerful. Before enabling production workflows, clinics should confirm that the content, timing, sender identity, and patient preferences are appropriate.
Keep Cliniko API keys and account access controlled by authorised clinic staff.
Only send emails where the clinic has the right patient relationship, consent, preference setting, and clinical context to do so.
Review imported HTML, merge fields, test sends, and automation rules before enabling them.
Maintain accurate sender, reply-to, booking, website, phone, and clinic profile details.
Monitor scheduled messages and delivery events for skipped, failed, or cancelled sends.
Include unsubscribe or preference-management wording where a message is commercial or otherwise requires it.
Acceptable Use
MyHealthFollowup is for relationship-based clinic communication, not cold outreach or list marketing.
Do not use the product for purchased, scraped, rented, harvested, or unrelated recipient lists.
Do not send unlawful, misleading, abusive, spammy, deceptive, or unrelated marketing content.
Do not import malicious HTML, scripts, forms, executable content, deceptive links, or unauthorised tracking.
Do not attempt to bypass tenant boundaries, billing controls, rate limits, authentication, or security checks.
Availability
The service may be unavailable during maintenance, provider outages, Cliniko or API interruptions, internet or DNS issues, deliverability events, billing-provider interruptions, or incidents.
Data And Security
Clinics must use appropriate account access controls. We may suspend access to protect patient data, prevent abuse, respond to legal obligations, investigate deliverability risk, or preserve platform stability. The Privacy Policy explains how personal information is handled.
Consumer Guarantees
Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.
Limitations
To the maximum extent permitted by law, MyHealthFollowup is provided without guarantees of uninterrupted delivery, third-party availability, or suitability for every clinic workflow.
Changes
We may update these terms as the product, pricing, providers, or legal requirements change. Material changes will be communicated in a reasonable way, such as through the website, dashboard, or email.
Contact
Questions about these terms can be sent to help@myhealthfollowup.com.