Features

Everything your clinic can do with MyHealthFollowup.

MyHealthFollowup helps clinics using Cliniko send better patient emails without rebuilding their appointment workflow. Import a finished email design, add Cliniko details, choose when it should send, then monitor what happens from the dashboard.

Start free trial See Cliniko setup

Common automations

Useful for the emails clinics send every week.

These are the kinds of patient emails clinics usually build first. The exact wording, branding, and timing stay under your control.

New booking welcome emails

Pre-appointment preparation instructions

Appointment reminders with clinic branding

Post-appointment care information

Review requests

Rebooking prompts

Longer-term recalls

Condition or group emails based on Cliniko medical alerts

Templates

Bring in the email design your clinic wants to send

Use a finished email design, start from a clinic template, or keep things simple with the built-in editor.

Import finished HTML templates from Mailchimp, Beefree, Campaign Monitor, Brevo, and other email builders
Drag a template file into the upload area or choose it from your computer
Choose from built-in starter templates for common clinic emails
Use a simple editor when you only need a straightforward text-based email
Preview the rendered email before saving
Send yourself a test email before turning an automation on
Add clinic, patient, appointment, practitioner, and booking fields to templates
Add link fields with friendly link text
Include a communication preferences footer when needed

Timing

Send emails when they make sense in the patient journey

Rules can send as soon as a booking appears, before an appointment, after an appointment, or when a patient has a matching Cliniko medical alert.

Send shortly after a new booking appears in Cliniko
Send any number of minutes, hours, or days before an appointment
Send any number of minutes, hours, or days after an appointment
Send longer-term recall or rebooking emails weeks or months later
Create one-off emails for existing patients with a matching medical alert
Create ongoing medical-alert automations for existing and future patients
Create future-only medical-alert automations
Apply new rules to relevant previous appointments when needed

Rules

Choose exactly who should receive each email

Keep automations practical by matching the right patients, appointment types, practitioners, and clinic situations.

Target specific Cliniko appointment types
Target specific active practitioners
Use Cliniko medical alerts to send patient-based emails
Only use each patient's latest matching appointment
Skip follow-ups when the patient has already rebooked
Limit how often one patient receives the same automation
Respect Cliniko booking-confirmation email preferences
Skip after-appointment emails when the patient did not arrive
Skip cancelled appointments and stale follow-ups

Messages

See what is scheduled, sent, skipped, or needs attention

Reception and clinic managers can check upcoming emails without digging through logs or guessing what happened.

View scheduled messages in send-time order
Search scheduled messages by patient email
Filter messages by status
Paginate larger message lists
Cancel upcoming emails
Retry failed messages
Refresh the scheduled message list when waiting for new bookings to appear
See plain-English skipped reasons
See delivery, bounce, complaint, reject, and rendering-failure events for operational review

Clinic setup

Keep the setup understandable for non-technical staff

The dashboard is built around the clinic workflow: connect Cliniko, complete clinic fields, set templates, then turn on automations.

Connect Cliniko with an API key
Show active practitioner count for billing and setup confidence
Save clinic display name, phone, website, email, and reply-to fields
Use saved clinic fields inside templates
Show recommended plan based on active practitioners
Cancel template edits and restart safely
Hover over active automations to see what each rule does
Refresh Cliniko details after clinic changes

Sending

Send from a safe default, with an option for your own domain

Clinics can start quickly with the MyHealthFollowup sending address and clinic reply-to details, then set up their own clinic sending address after the trial has ended.

Use clinic reply-to details so patient replies go back to the clinic
Use a safe MyHealthFollowup sending address while getting started
Set up a clinic-owned sending address from the dashboard
Copy the required records into the clinic's domain settings
Only send from the clinic address once the setup is complete
Track whether emails were sent, delivered, skipped, bounced, or failed
Keep the clinic-owned sending address option locked until the trial has ended

Safety

Built with health-clinic expectations in mind

The product keeps Cliniko as the main patient record and uses only the details needed to prepare, send, skip, and review emails.

Keep Cliniko API keys protected on the backend
Avoid storing finished patient emails months ahead
Look up patient details close to send time where practical
Check current Cliniko patient and appointment state before sending
Show useful message status without turning the dashboard into a clinical record
Record audit history for sensitive clinic changes
Keep billing card details in Stripe, not MyHealthFollowup

Billing

Simple pricing based on active practitioners

Every plan includes the core template, automation, and message-tracking features for normal clinic use.

30-day free trial
Solo plan for one active practitioner
Small Clinic, Clinic, Growing, and Team plans for larger practitioner counts
Automatic plan recommendation from active practitioner count
Stripe-hosted billing checkout and portal
Billing lifecycle handling for subscriptions, invoices, and plan changes

Cliniko connected app

Built around clinics already using Cliniko.

MyHealthFollowup is listed in Cliniko's connected apps directory. It connects to Cliniko to read the appointment, patient, practitioner, and clinic details needed for email automations, while keeping Cliniko as the clinic's main place for appointments and patient records.

View connected app listing

Ready to try it with your own clinic?

Start with a finished template, connect Cliniko, and send a real test email before anything goes live.

Start free trial